+976 89157147
[email protected]Last updated: August 16 2025
Welcome to nomadtrail.net. These Terms of Service (“Terms”) are a binding agreement between you and Nomad Trail Mongolia (“Nomad Trail”, “we”, “us”), the owner and operator of nomadtrail.net. By making a booking or using our services, you (“you”, “traveler”, “guest”) agree to these Terms.
1.1 How to confirm
Most day tours and short trips require full payment at booking. Multi-day tours can be secured with a 30% deposit; the balance is due before the tour begins (or on arrival if stated on your invoice). Bookings made within 7 days of the tour start date require full payment at the time of booking.
1.2 Payment methods
We accept credit/debit cards, PayPal, and bank transfer. Prices are listed in USD unless stated otherwise. Your bank or card issuer may apply its own exchange rate and fees.
1.3 Confirmation
We’ll email a booking confirmation after successful payment. If you don’t receive it within 24 hours, please contact us.
2.1 If you cancel
30+ days before scheduled arrival: Full refund.
<30 days before scheduled arrival or no-show: No refund.
2.2 If we cancel
If we cancel due to unforeseen circumstances (e.g., severe weather, government restrictions), you may choose a full refund or reschedule.
2.3 Force majeure
If extraordinary, unavoidable events (e.g., political instability, natural disasters, pandemics) significantly affect the tour, either party may cancel. In such cases, travelers are entitled to a full refund within 14 days of cancellation. This does not cover non-tour costs you booked independently (e.g., flights, visas, insurance).
2.4 Unused services & early departure
No refunds/credits for unused services or itinerary deviations you choose to make. Any extra costs resulting from an early departure are your responsibility. We will attempt to recover any refundable amounts from third-party providers where possible, but this is not guaranteed.
2.5 Refund method & timing
Approved refunds are processed to the original payment method within 7–10 business days. Bank/processor timelines are outside our control.
2.6 Chargebacks
If something isn’t right, please contact us first so we can help. Initiating a chargeback without giving us the chance to resolve the issue may delay your refund.
3.1 Changes by you
Minor itinerary changes may be requested up to 30 days before departure, subject to availability and any price differences. Last-minute changes (<30 days) aren’t guaranteed and may incur extra costs.
3.2 Changes by us
We may adjust the itinerary due to weather, safety, local conditions, or similar reasons. We’ll offer a comparable alternative where feasible.
3.3 Transfers to another traveler
You may request to transfer your booking to another person who meets all participation requirements up to 7 days before departure; admin/third-party costs may apply.
4.1 We recommend purchasing comprehensive travel insurance that covers cancellations, medical emergencies, repatriation, and unforeseen incidents.
4.2 This insurance should also address potential delays, lost baggage, or other disruptions that could arise.
5.1 Eligibility
You are responsible for ensuring you are legally able to travel and participate in the activities on your tour.
5.2 Minors
Guests under 18 must be accompanied by a parent/guardian (or have written consent and an approved responsible adult). Some activities have minimum age or height/weight/skill requirements.
5.3 Conduct
Respect local laws, cultural norms, wildlife, and our guide instructions. We may remove any participant whose behavior is unlawful, unsafe, or disruptive (e.g., harassment, violence, intoxication, refusal to follow safety instructions) without refund. Any resulting costs are the participant’s responsibility.
6.1 Medical disclosure
To help us ensure a safe and enjoyable experience, please share any medical conditions, dietary needs, or mobility concerns when you make your booking.
6.2 Assumption of risk
Some activities may necessitate a certain level of physical fitness; participation is at your own risk.
6.3 Right to refuse participation
Guides may decline participation in any activity if, in their reasonable judgment, it would compromise safety.
7.1 Certain tour components (e.g., accommodations, transportation, excursions) may be provided by independent third-party operators.
You are responsible for valid passports, visas, vaccinations, and complying with entry/exit rules. We are not responsible if you are denied entry or delayed due to documentation issues.
9.1 What’s included
Inclusions are listed on the specific tour page/itinerary and invoice.
9.2 What’s not included
Unless stated otherwise: international flights, visas, travel insurance, personal expenses, tips, and optional activities are not included.
All content, logos, images, and materials on our website and marketing channels are the property of Nomad Trail. Any unauthorized use is prohibited.
11.1 No indirect damages
To the extent permitted by law, we are not liable for indirect, incidental, or consequential losses (e.g., missed flights, lost profits).
11.2 Non-waivable rights
Nothing in these Terms limits rights you cannot lawfully waive under applicable consumer protection laws.
We collect and process personal data to manage your booking and deliver services. Payment details are processed securely by third-party processors (e.g., Stripe, PayPal). See our Privacy Policy for details on data handling and your rights.
If something isn’t right on tour, notify your guide immediately so we can help. If unresolved, email [email protected] within 14 days of your tour end date with details and supporting documents.
These Terms are governed by the laws of Mongolia. Disputes shall be resolved through mediation or in the courts of Mongolia, unless otherwise agreed.
Nomad Trail Mongolia
Niislel Khuree Ave, Ulaanbaatar 17011, Mongolia
Phone: +976 8915 7147
Email: [email protected]
Website: nomadtrail.net
By booking with Nomad Trail, you confirm that you have read and agree to these Terms of Service.
