FAQ

Frequently Asked Questions (FAQ)

1) Booking & Payment

Q: How do I book a tour?
A: Browse tours on our website, choose your date, package, and group size, then click “Proceed Booking.” Complete the short form and payment step. You’ll receive a confirmation email once your booking is finalized.

Q: Where will the booking confirmation email be sent from?
A: From contact@nomadtrail.net. If you don’t see it, please check your Spam/Junk folder.

Q: What forms of payment do you accept?
A: Major credit/debit cards (Visa, Mastercard, American Express, JCB, Discover) and PayPal for fast, secure checkout.

Q: Do I need to pay in full when booking?
A: Most day tours and short trips require full payment at booking.
Multi-day tours can be secured with a 30% deposit; the remaining balance is due before the tour begins. Bookings made within 30 days of the start date require full payment.


2) Tour Inclusions & Exclusions

Q: What is included in the tour price?
A: Typically, the price covers accommodation, ground transportation, a professional guide, and entry fees for scheduled attractions. Some tours include selected meals, and certain itineraries may also include domestic flights to reach remote areas. Always check the specific tour page or itinerary for exact inclusions.

Q: Are flights included?
A: International flights are not included, but some tours do include domestic flights to reach remote areas. If you need guidance, we’re happy to recommend routes or trusted partners.

Q: Can you help arrange hotels in Ulaanbaatar?
A: Absolutely! We’re happy to help book hotel nights in Ulaanbaatar to make your stay comfortable. This service is available exclusively to our clients.

Q: Do you offer group discounts?
A: Yes. We offer private group rates for families, friends, and larger parties. Please contact us for a custom quote based on your group size, travel dates, and chosen itinerary.


3) Itineraries & Activities

Q: Can I customize my itinerary?
A: Absolutely. We offer both fixed departures and fully tailor-made private trips. Tell us your dates, interests, and comfort level—we’ll build a plan around you.

Q: Will I have free time during the tour?
A: Most tours include flexible time for rest or independent exploration. See each daily schedule for details.

Q: Do I have to join every activity?
A: Participation is optional. If you prefer to skip an activity, inform your guide in advance.


4) Accommodation & Transportation

Q: What types of accommodations are provided?
A: Handpicked countryside lodges and ger camps that meet our standards for cleanliness, comfort, and service. Many tours offer upgrade options (e.g., luxury ger camps).

Q: How will we travel between locations?
A: Depending on the route: comfortable, air-conditioned mini-buses or 4×4 vehicles. Exclusive packages may include premium SUVs (e.g., Toyota Land Cruiser 300/200). Some itineraries use short domestic flights to reach remote areas.


5) Health & Safety

Q: Do I need travel insurance?
A: We recommend comprehensive travel insurance covering trip cancellation/interruption, medical care, and evacuation.

Q: Is it safe to travel with you?
A: Mongolia is generally very safe for travelers. Your safety is our priority; we work with vetted partners and follow current health and safety guidance. Please also check your government’s official travel advisory before departure.


6) Cancellations & Refunds

Q: What is your cancellation policy?
A:

  • 60+ days before arrival: Eligible for a full refund
  • 30–59 days before arrival: Eligible for a 50% refund
  • Less than 30 days before arrival, or no-show: No refund

See our Terms of Service for full details.

Q: Can I reschedule if my plans change?
A: Contact us as early as possible. Changes depend on availability and may incur rebooking fees. If rescheduling isn’t possible, the standard cancellation policy applies. See our Terms of Service.


7) Before You Go

Q: What should I pack?
A: We’ll email you a recommended packing list about a month before your trip. In general, we suggest layered clothing, sturdy shoes, your passport, any required visas or travel documents, and personal essentials to make your adventure comfortable and enjoyable.

Q: Do I need a visa to travel to Mongolia?
A: Many nationalities travel visa-free. For example, U.S. citizens can enter visa-free for up to 90 days, and nationals of 34 countries (including most of Europe plus the U.K., Australia, New Zealand) are visa-exempt for up to 30 days. Always verify the latest rules with official sources before you travel.

Q: How early should I arrive before the tour start date?
A: We recommend arriving at least one day early to buffer flight delays and adjust to local time.


8) Additional Assistance

Q: How can I contact customer support?
A: Email contact@nomadtrail.net or WhatsApp/call +976 8915 7147.

Q: Do you accommodate special diets or allergies?
A: Yes—please tell us your requirements when booking. We’ll coordinate with camps and restaurants to accommodate you wherever possible.

Still Have Questions?

We’re here to help! If you didn’t find the answer you were looking for, feel free to contact us.

Ready to book your adventure?

Explore Mongolia’s best destinations with comfort, culture, and unforgettable experiences.


Why Choose Nomad Trail?


Experience Mongolia like never before with expertly curated tours from a family-owned company dedicated to culture, nature, and local communities.


  • Expertly Curated Mongolian Tours

  • Immersive & Authentic Local Experiences

  • Professional Guides & Personalized Service

  • Responsible & Eco-Friendly Travel


  • Trusted & Secure Payments

We accept all major credit cards

Visa

Mastercard

American Express

PayPal

✨ Customize This Tour

Make this tour uniquely yours! Our team can tailor every detail to your preferences. Reach out via email or WhatsApp, and let’s design your perfect Mongolian adventure.

What Our Travelers Say

Nomad Trail Mongolia place picture
5.0
種村奈純 profile picture
種村奈純
2 weeks ago
We had an amazing experience with this tour company. From the beginning, everything was arranged very smoothly, and it was very convenient to be able to stay in contact with them through LINE until the day of our trip. They were also very flexible and quickly responded to all our requests, even changing our itinerary several times.

We made a last-minute reservation and had a rather specific request: we wanted to experience authentic Mongolian culture and stay with a local nomadic family. Despite the short notice, they arranged a wonderful experience for us. Having a Japanese-speaking guide was also a big plus and made communication very easy throughout the trip.

Although the tour was not the cheapest option, the experience was absolutely worth it, and we were very happy with our decision to choose this company.

The nomadic family who hosted us was incredibly warm and welcoming. During our stay, we had so many unforgettable experiences, including horseback riding, seeing various animals, visiting Turtle Rock and Aryabal Meditation Temple, milking cows, making butter, and enjoying delicious homemade food.

The beautiful nature, fresh air, and warmth of the Mongolian people left a lasting impression on us.

Most of all, our wonderful guide made the trip even more special. The guide taught us many things about Mongolia in Japanese, shared lots of fun conversations with us, taught us traditional Mongolian games, and helped connect us with the nomadic family. We are truly grateful for everything.

If we have the chance to visit Mongolia again, we would definitely choose this company again, no matter what kind of itinerary we want. Highly recommended!
新保恵理 profile picture
新保恵理
1 month ago
I participated in a 6-day tour of Western Mongolia.
It's a remote, secluded area where the borders of Kazakhstan, Russia, and China meet.
A group of young Mongolians who were with us praised us, saying, "It's brave of you to come all the way to a place like this, where even Mongolians rarely go!"
We drove for five hours almost non-stop on off-road terrain where you'd be thrown out of your seat without a seatbelt, and my husband suffered terribly from motion sickness. Even the Toyota Land Cruiser broke down twice along the way.
With hardly any other cars passing by and no cell phone reception, the drivers spent five hours repairing it themselves.
Whenever we needed to use the toilet during the journey, we'd look out over the grassland, find a small hollow or rocky ledge, and squat down there to relieve ourselves.
We'd get grasshoppers hitting our bottoms sometimes.
Even for us experienced travelers, these were all experiences we'd never had before. However, the horseback riding amidst breathtaking scenery that words cannot describe, the warmth of the wood-burning stove in the ger, the starry sky that you can never see in Japan, the Mongolians' reverence for horses, their coexistence with animals, the small humans in nature, the harsh yet ingenious lives of the nomadic people, the greatness of Genghis Khan who ruled this vast land, and the simplicity, kindness, and resilience of the young Mongolians I met along the way.
Thanks to Essa, our guide who accompanied us throughout the journey, the beautiful mother and kind grandfather who took us to and from the airport, it was a worry-free trip.
I am also grateful to President Unur, who provided meticulous replies to all my concerns before the trip.
This trip will undoubtedly remain in my heart and be unforgettable.
I have fallen in love with Mongolia. Thank you!
am profile picture
am
2 months ago
I spent time with wonderful people, beautiful scenery, fresh air, and amazing animals. Even though it was only a short three days, it became my favorite memory of this summer.

Next time, I'd love to visit the desert and come back in winter.

Thank you, Mongolia. 🇲🇳❤️🇯🇵
EC profile picture
EC
2 months ago
We had a great trip to Mongolia during the Naadam Festival period. From the moment we landed at the airport till our departure, our very attentive, English speaking, private guide (Unnie) and drivers from Nomad Trail catered to all our needs. Due to a health issue, my husband cannot keep up with the pace of a large group tour. This private tour served us well. When the terrain was bumpy/uneven or stairs were lacking rails, they were right by his side to help him. We appreciate their kindness so much. The tour was tailored to our interests at a relaxed pace. We enjoyed the opening ceremony of the Naadam Festival, a city tour of Ulaanbaatar, a trip to Terelj National Park, trying our hands at archery, sampling Mongolian food, etc. I totally recommend Nomad Trail. For hotel accommodations we chose the Shangri-la. I recommend it for those looking for an upscale hotel with impeccable service.
Erin K profile picture
Erin K
2 months ago
Mongolia is special. Nomad Trail helped me fulfil a lifetime dream of visiting the Tsaatan tribe, a beautiful tribe that is numbering only about 300 people and the last nomadic reindeer herders on earth. To reach them is not easy. Nomad Trail provided a driver, Davaanyam, and a translator and cook, Amka. These two men helped me in the most remote regions. To help someone they have never met, and guide them safely, is not easy. To get there took days of extremely difficult driving and horse travel. Both men were extremely professional and allowed me to feel safe in a remote environment where I didn't know where I was and did not speak the language.

In addition, I had so much fun! From walking along the shores of Lake Khövsgöl at sunset to music to waking up to the sound of hoofbeats and goats, every moment was filled with pure joy. Amka made sure that I had the opportunity for every experience, pointing me to a magical carpet of flowers or a vulture on the steppes. Davaanyam was careful to make sure to notice the temperature, safety, etc in the car (even when I didn't say anything). Their attentiveness and kindness, as well as ensuring that every moment in Mongolia was special, made it so even now I have tears missing Mongolia.

I have been to about 35 countries and Mongolia is my clear favorite. In fact, the steppes are a place that I look forward to hopefully retiring one day. This is 100% thanks to the incredible experience of Nomad Trail. Thank you for everything.
Victoria profile picture
Victoria
3 months ago
Phenomenal adventure and flawless service!

If you are planning a trip to Mongolia, look no further than Nomad Trail Mongolia. This was without doubt one of the most awesome travel experiences.

The self-drive convoy format is genuinely unique. There is something incredibly special about being behind the wheel of a Land Cruiser navigating the vast Gobi Desert yourself, with the support and expertise of Nomad Trail right alongside you. It gives you the freedom of independent travel with none of the anxiety.

Our guide Temka was exceptional from start to finish, nothing was too much trouble and his insights added depth to every site we visited. But the moment that truly took our breath away was driving across the Khongor Sand Dunes and crossing through the dramatic landscapes of the Three Beauties of the Gobi Mountains. There are no words that do it justice. It is the kind of experience you feel in your bones.

The itinerary was perfectly paced, hitting all the Gobi's iconic highlights while still feeling unhurried and immersive. The accommodation was a wonderful mix.

Highly recommended for anyone seeking a genuinely adventurous travel experience that is completely off the beaten track. We will be back!
Py Z profile picture
Py Z
4 months ago
We had a 10-day tour with Temka and Bumaa throughout both central and south Mongolia.
Through the sun, rain, snow and desert our guides kept us safe and ensured that we had a Онцгой (outstanding) experience.

The landscapes, the food, the stories, the moments in the ger — none of it would have felt the same without you guiding us through it with such warmth and knowledge.
You made a group of strangers to your country feel completely at home. That’s a rare gift.

On behalf of our group, a heartfelt Баярлалаа (thank you) to both of you and would highly recommend this company to others.
Melissa Ong profile picture
Melissa Ong
4 months ago
Hands down the best trip in my life to visit Mongolia and to do so with Nomad Trail, guided by Temka and Bumaa. I had a wonderful experience with our guide drivers who knew the terrain like the back of their hand, which was not only mightily impressive but utmost assuring when several routes are off-road with minimal or no signage. Felt absolutely safe and well taken care of during the trip with Temka and Bumaa, much appreciated. I’m grateful for them sharing with us the “real” Mongolia, would 10/10 recommend Nomad Trail, Temka and Bumaa! We can’t wait to be back to visit other parts of Mongolia very soon!
Wynn Pang profile picture
Wynn Pang
4 months ago
Temka and Bumaa are an exceptional guiding duo — and after 10 days across Mongolia with them, we can say that they made this trip one of the most memorable.

What sets them apart is how genuinely attentive they were to every detail of our wellbeing. They read our energy, adjusted the pace, and anticipated our needs.

Their skill on the terrain is equally impressive. We hit a sandstorm and unexpected summer snow on the same trip and both Temka and Bumaa handled every curveball with calm confidence and decisive navigation. We always felt safe in their hands.

What we’ll remember most, is how they never left our side. Every meal, every stop, every interaction with locals — they were present for all of it. The time we spent with nomadic families was especially meaningful, as they help to bridge the language and cultural gap.

If you’re planning a trip to Mongolia book them without hesitation.
Evangeline Teo profile picture
Evangeline Teo
4 months ago
Mongolia is one of the most beautiful countries we've ever visited — vast, raw and completely unlike anywhere else. What made this trip so special, though, was how thoughtfully it was put together.

The itinerary was a great balance of adventure, nature, culture and comfort, and the pacing never felt rushed. The long drives gave us time to truly appreciate the scale and beauty of the country rather than simply rushing from sight to sight.

Some of our biggest highlights were visiting two nomadic families, sharing a traditional Mongolian BBQ, and witnessing our host family's first summer slaughter — a rare and memorable glimpse into a way of life that has remained unchanged for generations.

A huge thank you to Temka and Bumaa. Travelling through Mongolia's terrain inevitably comes with surprises, but we always felt completely safe and looked after. Whether it was snow, sand, rough tracks or punctures, they handled everything with calm professionalism.

A special mention to Bumaa. His decades of off-road driving experience were obvious every day, but what I'll remember most is his quiet kindness. He always found ways to make us feel cared for and reassured. As someone who gets anxious during certain activities, I especially appreciated the way he would quietly check in on me. It was a lovely reminder that kindness doesn't always need words.

We arrived expecting an amazing trip. We left with unforgettable memories and very full hearts.