Privacy Policy

Privacy Policy

Last Updated: March 26, 2026

Welcome to Nomad Trail Mongolia (“Nomad Trail”, “we”, “us”, or “our”), headquartered in Ulaanbaatar, Mongolia. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit:

https://nomadtrail.net
(the “Site”).

It also outlines your rights and choices regarding your personal data.


1. Scope of This Policy

This Privacy Policy applies to all personal information collected through our Site, including:

  • Website visits
  • Booking requests
  • Tour reservations
  • Contact forms
  • Email communications
  • Marketing activities

If you access our Site from outside Mongolia, including the EU/EEA, UK, United States, or other regions, certain additional privacy rights may apply under applicable laws such as GDPR or U.S. state privacy laws.

By using our Site, you acknowledge that you have read and understood this Privacy Policy.


2. Data We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide, including:

Contact Information

  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Country
  • Address
  • Postal / ZIP Code

Booking Information

When making a booking, we may collect:

  • Travel dates
  • Tour selections
  • Number of travelers
  • Special requests
  • Dietary preferences
  • Emergency contact details (if provided)

Payment Information

We do not store credit or debit card details.

Payments are securely processed through trusted third-party providers such as:

  • Stripe
  • PayPal

These providers process payment information according to PCI DSS security standards.


2.2 Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referral sources
  • Time and date of visits
  • Usage patterns

This helps us:

  • Improve website performance
  • Ensure security
  • Analyze visitor behavior

2.3 Information from Third Parties

We may receive limited information from:

  • Social media platforms
  • Advertising platforms
  • Analytics providers

This may include:

  • Interaction data
  • Referral activity
  • Marketing campaign performance

Only data permitted under platform policies is collected.


3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience.

These include:

Functional Cookies

Required for core website functionality.

Analytics Cookies

Used to measure traffic and user behavior.

Examples include:

  • Google Analytics

Marketing Cookies

Used to measure advertising effectiveness.

Examples include:

  • Google Ads tracking
  • Facebook Pixel (if enabled)

You can manage cookie preferences through:

  • Browser settings
  • Cookie consent banner

Disabling cookies may affect website functionality.


4. How We Use Your Information

We use personal data to:

Provide Services

  • Process bookings
  • Respond to inquiries
  • Deliver tour services

Improve Website Performance

  • Analyze visitor behavior
  • Improve user experience

Send Communications

  • Booking confirmations
  • Travel updates
  • Customer support responses

Marketing Communications

Only if you opt in.

You may unsubscribe anytime.

Legal Compliance

To comply with legal obligations.


5. Legal Basis for Processing

Where applicable (EU/EEA/UK users), we rely on:

Consent

For marketing communications.

Contract

To fulfill bookings or agreements.

Legitimate Interest

To operate and improve our business.

Legal Obligation

Where required by law.


6. How We Share Your Information

We do not sell personal data.

We may share information with:

Service Providers

Such as:

  • Payment processors (Stripe, PayPal)
  • Hosting providers
  • Email service providers
  • Booking system providers

These providers process data only as necessary.


Travel Service Providers

To operate your tour, we may share relevant information with:

  • Hotels
  • Ger camps
  • Airlines
  • Drivers
  • Local guides
  • Festival organizers

Only necessary information is shared.


Legal Requirements

Information may be disclosed when:

  • Required by law
  • Responding to legal requests
  • Protecting legal rights

7. International Data Transfers

Your data may be transferred to countries outside Mongolia.

We implement safeguards including:

  • Secure data transmission
  • Contractual agreements
  • Industry-standard protections

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise rights, contact:

contact@nomadtrail.net

Identity verification may be required.


9. Data Retention

We retain personal data only as necessary.

Typical retention periods:

Booking Records

Up to 2–5 years, depending on accounting or legal requirements.

Marketing Data

Until you unsubscribe.

Data is deleted or anonymized when no longer needed.


10. Security Measures

We use security measures including:

  • SSL/HTTPS encryption
  • Secure hosting systems
  • Restricted access controls
  • Trusted payment processors

While we take strong precautions, no system is completely secure.


11. Minors

Our services are not intended for individuals under 18 years of age without parental supervision.

We do not knowingly collect data from minors without consent.

If such data is identified, it will be removed.


12. Third-Party Links

Our Site may include links to third-party websites.

We are not responsible for their privacy practices.

Please review their policies separately.


13. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes take effect when posted on this page.

The “Last Updated” date will reflect revisions.


14. Contact Us

For privacy-related inquiries:

Nomad Trail Mongolia
Niislel Khuree Ave
HUD 15 khoroo
Ulaanbaatar 17011
Mongolia

Email: contact@nomadtrail.net
Phone: +976 8915 7147


Why Choose Nomad Trail?


Experience Mongolia like never before with expertly curated tours from a family-owned company dedicated to culture, nature, and local communities.


  • Expertly Curated Mongolian Tours

  • Immersive & Authentic Local Experiences

  • Professional Guides & Personalized Service

  • Responsible & Eco-Friendly Travel


  • Trusted & Secure Payments

We accept all major credit cards

Visa

Mastercard

American Express

PayPal

✨ Customize This Tour

Make this tour uniquely yours! Our team can tailor every detail to your preferences. Reach out via email or WhatsApp, and let’s design your perfect Mongolian adventure.

What Our Travelers Say

Nomad Trail Mongolia place picture
5.0
種村奈純 profile picture
種村奈純
2 weeks ago
We had an amazing experience with this tour company. From the beginning, everything was arranged very smoothly, and it was very convenient to be able to stay in contact with them through LINE until the day of our trip. They were also very flexible and quickly responded to all our requests, even changing our itinerary several times.

We made a last-minute reservation and had a rather specific request: we wanted to experience authentic Mongolian culture and stay with a local nomadic family. Despite the short notice, they arranged a wonderful experience for us. Having a Japanese-speaking guide was also a big plus and made communication very easy throughout the trip.

Although the tour was not the cheapest option, the experience was absolutely worth it, and we were very happy with our decision to choose this company.

The nomadic family who hosted us was incredibly warm and welcoming. During our stay, we had so many unforgettable experiences, including horseback riding, seeing various animals, visiting Turtle Rock and Aryabal Meditation Temple, milking cows, making butter, and enjoying delicious homemade food.

The beautiful nature, fresh air, and warmth of the Mongolian people left a lasting impression on us.

Most of all, our wonderful guide made the trip even more special. The guide taught us many things about Mongolia in Japanese, shared lots of fun conversations with us, taught us traditional Mongolian games, and helped connect us with the nomadic family. We are truly grateful for everything.

If we have the chance to visit Mongolia again, we would definitely choose this company again, no matter what kind of itinerary we want. Highly recommended!
新保恵理 profile picture
新保恵理
1 month ago
I participated in a 6-day tour of Western Mongolia.
It's a remote, secluded area where the borders of Kazakhstan, Russia, and China meet.
A group of young Mongolians who were with us praised us, saying, "It's brave of you to come all the way to a place like this, where even Mongolians rarely go!"
We drove for five hours almost non-stop on off-road terrain where you'd be thrown out of your seat without a seatbelt, and my husband suffered terribly from motion sickness. Even the Toyota Land Cruiser broke down twice along the way.
With hardly any other cars passing by and no cell phone reception, the drivers spent five hours repairing it themselves.
Whenever we needed to use the toilet during the journey, we'd look out over the grassland, find a small hollow or rocky ledge, and squat down there to relieve ourselves.
We'd get grasshoppers hitting our bottoms sometimes.
Even for us experienced travelers, these were all experiences we'd never had before. However, the horseback riding amidst breathtaking scenery that words cannot describe, the warmth of the wood-burning stove in the ger, the starry sky that you can never see in Japan, the Mongolians' reverence for horses, their coexistence with animals, the small humans in nature, the harsh yet ingenious lives of the nomadic people, the greatness of Genghis Khan who ruled this vast land, and the simplicity, kindness, and resilience of the young Mongolians I met along the way.
Thanks to Essa, our guide who accompanied us throughout the journey, the beautiful mother and kind grandfather who took us to and from the airport, it was a worry-free trip.
I am also grateful to President Unur, who provided meticulous replies to all my concerns before the trip.
This trip will undoubtedly remain in my heart and be unforgettable.
I have fallen in love with Mongolia. Thank you!
am profile picture
am
2 months ago
I spent time with wonderful people, beautiful scenery, fresh air, and amazing animals. Even though it was only a short three days, it became my favorite memory of this summer.

Next time, I'd love to visit the desert and come back in winter.

Thank you, Mongolia. 🇲🇳❤️🇯🇵
EC profile picture
EC
2 months ago
We had a great trip to Mongolia during the Naadam Festival period. From the moment we landed at the airport till our departure, our very attentive, English speaking, private guide (Unnie) and drivers from Nomad Trail catered to all our needs. Due to a health issue, my husband cannot keep up with the pace of a large group tour. This private tour served us well. When the terrain was bumpy/uneven or stairs were lacking rails, they were right by his side to help him. We appreciate their kindness so much. The tour was tailored to our interests at a relaxed pace. We enjoyed the opening ceremony of the Naadam Festival, a city tour of Ulaanbaatar, a trip to Terelj National Park, trying our hands at archery, sampling Mongolian food, etc. I totally recommend Nomad Trail. For hotel accommodations we chose the Shangri-la. I recommend it for those looking for an upscale hotel with impeccable service.
Erin K profile picture
Erin K
2 months ago
Mongolia is special. Nomad Trail helped me fulfil a lifetime dream of visiting the Tsaatan tribe, a beautiful tribe that is numbering only about 300 people and the last nomadic reindeer herders on earth. To reach them is not easy. Nomad Trail provided a driver, Davaanyam, and a translator and cook, Amka. These two men helped me in the most remote regions. To help someone they have never met, and guide them safely, is not easy. To get there took days of extremely difficult driving and horse travel. Both men were extremely professional and allowed me to feel safe in a remote environment where I didn't know where I was and did not speak the language.

In addition, I had so much fun! From walking along the shores of Lake Khövsgöl at sunset to music to waking up to the sound of hoofbeats and goats, every moment was filled with pure joy. Amka made sure that I had the opportunity for every experience, pointing me to a magical carpet of flowers or a vulture on the steppes. Davaanyam was careful to make sure to notice the temperature, safety, etc in the car (even when I didn't say anything). Their attentiveness and kindness, as well as ensuring that every moment in Mongolia was special, made it so even now I have tears missing Mongolia.

I have been to about 35 countries and Mongolia is my clear favorite. In fact, the steppes are a place that I look forward to hopefully retiring one day. This is 100% thanks to the incredible experience of Nomad Trail. Thank you for everything.
Victoria profile picture
Victoria
3 months ago
Phenomenal adventure and flawless service!

If you are planning a trip to Mongolia, look no further than Nomad Trail Mongolia. This was without doubt one of the most awesome travel experiences.

The self-drive convoy format is genuinely unique. There is something incredibly special about being behind the wheel of a Land Cruiser navigating the vast Gobi Desert yourself, with the support and expertise of Nomad Trail right alongside you. It gives you the freedom of independent travel with none of the anxiety.

Our guide Temka was exceptional from start to finish, nothing was too much trouble and his insights added depth to every site we visited. But the moment that truly took our breath away was driving across the Khongor Sand Dunes and crossing through the dramatic landscapes of the Three Beauties of the Gobi Mountains. There are no words that do it justice. It is the kind of experience you feel in your bones.

The itinerary was perfectly paced, hitting all the Gobi's iconic highlights while still feeling unhurried and immersive. The accommodation was a wonderful mix.

Highly recommended for anyone seeking a genuinely adventurous travel experience that is completely off the beaten track. We will be back!
Py Z profile picture
Py Z
4 months ago
We had a 10-day tour with Temka and Bumaa throughout both central and south Mongolia.
Through the sun, rain, snow and desert our guides kept us safe and ensured that we had a Онцгой (outstanding) experience.

The landscapes, the food, the stories, the moments in the ger — none of it would have felt the same without you guiding us through it with such warmth and knowledge.
You made a group of strangers to your country feel completely at home. That’s a rare gift.

On behalf of our group, a heartfelt Баярлалаа (thank you) to both of you and would highly recommend this company to others.
Melissa Ong profile picture
Melissa Ong
4 months ago
Hands down the best trip in my life to visit Mongolia and to do so with Nomad Trail, guided by Temka and Bumaa. I had a wonderful experience with our guide drivers who knew the terrain like the back of their hand, which was not only mightily impressive but utmost assuring when several routes are off-road with minimal or no signage. Felt absolutely safe and well taken care of during the trip with Temka and Bumaa, much appreciated. I’m grateful for them sharing with us the “real” Mongolia, would 10/10 recommend Nomad Trail, Temka and Bumaa! We can’t wait to be back to visit other parts of Mongolia very soon!
Wynn Pang profile picture
Wynn Pang
4 months ago
Temka and Bumaa are an exceptional guiding duo — and after 10 days across Mongolia with them, we can say that they made this trip one of the most memorable.

What sets them apart is how genuinely attentive they were to every detail of our wellbeing. They read our energy, adjusted the pace, and anticipated our needs.

Their skill on the terrain is equally impressive. We hit a sandstorm and unexpected summer snow on the same trip and both Temka and Bumaa handled every curveball with calm confidence and decisive navigation. We always felt safe in their hands.

What we’ll remember most, is how they never left our side. Every meal, every stop, every interaction with locals — they were present for all of it. The time we spent with nomadic families was especially meaningful, as they help to bridge the language and cultural gap.

If you’re planning a trip to Mongolia book them without hesitation.
Evangeline Teo profile picture
Evangeline Teo
4 months ago
Mongolia is one of the most beautiful countries we've ever visited — vast, raw and completely unlike anywhere else. What made this trip so special, though, was how thoughtfully it was put together.

The itinerary was a great balance of adventure, nature, culture and comfort, and the pacing never felt rushed. The long drives gave us time to truly appreciate the scale and beauty of the country rather than simply rushing from sight to sight.

Some of our biggest highlights were visiting two nomadic families, sharing a traditional Mongolian BBQ, and witnessing our host family's first summer slaughter — a rare and memorable glimpse into a way of life that has remained unchanged for generations.

A huge thank you to Temka and Bumaa. Travelling through Mongolia's terrain inevitably comes with surprises, but we always felt completely safe and looked after. Whether it was snow, sand, rough tracks or punctures, they handled everything with calm professionalism.

A special mention to Bumaa. His decades of off-road driving experience were obvious every day, but what I'll remember most is his quiet kindness. He always found ways to make us feel cared for and reassured. As someone who gets anxious during certain activities, I especially appreciated the way he would quietly check in on me. It was a lovely reminder that kindness doesn't always need words.

We arrived expecting an amazing trip. We left with unforgettable memories and very full hearts.