FAQ

よくあるご質問 (FAQ)

1)予約とお支払い

Q: ツアーの予約方法を教えてください。
A: 当社ウェブサイトでツアーを閲覧し、日付・パッケージ・人数を選択してから、「予約手続きへ」 をクリックしてください。短いフォームとお支払いを完了すると、ご予約が確定し確認メールが届きます。

Q: 予約確認メールはどこから届きますか?
A: contact@nomadtrail.net から送信されます。受信トレイに見当たらない場合は、迷惑メール/スパムフォルダもご確認ください。

Q: 支払い方法にはどのようなものがありますか?
A: Visa、Mastercard、American Express、JCB、Discover などの主要なクレジット/デビットカードと PayPal に対応しており、安全かつ迅速にお支払いいただけます。

Q: 予約時に全額支払う必要がありますか?
A:日帰りツアーや短期ツアーの場合は、全額のお支払いをお願いしています。
複数日にわたるツアーは、30%のデポジットでお申し込みいただけます。残りの金額はツアー開始前までにお支払いください。
なお、出発日の30日以内にお申し込みの場合は全額前払いとなります。


2) 含まれる内容と含まれない内容

Q: ツアー料金に含まれるものは何ですか?
A: 通常、料金には宿泊、現地での移動、プロのガイド、予定されている観光地の入場料が含まれます。一部のツアーでは食事が含まれる場合があり、特定の旅程では遠隔地へ移動するための国内線フライトも含まれることがあります。正確な内容は、各ツアーページや旅程表で必ずご確認ください。

Q: 航空券は含まれていますか?
A: 国際線フライトは含まれていませんが、一部のツアーでは遠隔地へ移動するための国内線フライトが含まれています。ご希望であれば、(おすすめのルートや信頼できるパートナー)をご紹介いたします。

Q: ウランバートルでのホテル手配は可能ですか?
A: もちろんです!滞在が快適になるよう、ウランバートルでのホテル予約をお手伝いします。このサービスは当社のお客様限定です。

Q: グループ割引はありますか?
A: はい。家族や友人、または大人数のグループ向けにプライベート料金をご用意しています。グループの人数、旅行日程、選択した旅程に応じたカスタム見積もりについては、お問い合わせください


3) 行程とアクティビティ

Q: 行程をカスタマイズできますか?
A: もちろん可能です。固定出発のツアーだけでなく、完全に オーダーメイド のプライベート旅行もご用意しています。ご希望の日程・関心・快適さのレベルをお知らせいただければ、それに合わせたプランを作成いたします。

Q: ツアー中に自由時間はありますか?
A: ほとんどのツアーには、休憩や自由探索のための フレキシブルタイム が含まれています。詳細は各日のスケジュールをご確認ください。

Q: すべてのアクティビティに参加しなければなりませんか?
A: 参加は 任意 です。アクティビティをスキップされたい場合は、事前にガイドへお知らせください。


4) 宿泊と交通

Q: どのような宿泊施設が提供されますか?
A: 厳選されたカントリーサイドロッジや、清潔さ・快適さ・サービス基準を満たした ゲルキャンプ に滞在いただけます。多くのツアーでは アップグレードオプション があり、(例: ラグジュアリーゲルキャンプ) をお選びいただけます。

Q: 移動はどのように行いますか?
A: ルートに応じて、快適な冷房付きミニバスまたは4×4車で移動します。特別パッケージでは高級SUV(例:トヨタ ランドクルーザー 300/200)が含まれる場合もあります。一部の旅程では、遠隔地へ移動するための短距離国内線フライトを使用します。


5) 健康と安全

Q: 旅行保険は必要ですか?
A: 旅行のキャンセル/中断、医療、緊急避難をカバーする包括的な旅行保険をおすすめします。

Q: あなたたちと一緒に旅行するのは安全ですか?
A: モンゴルは旅行者にとって一般的に 非常に安全 です。お客様の安全は当社の最優先事項であり、信頼できるパートナーと提携し、最新の健康・安全ガイドラインに従っています。出発前にご自身の政府の 公式渡航情報 もご確認ください。


6) キャンセルと返金

Q: キャンセルポリシーはどうなっていますか?
A:

  • 到着の60日以上前:全額返金対象
  • 到着の30~59日前:50%返金対象
  • 到着の30日前未満、またはノーショー:返金不可

詳細は当社の利用規約をご覧ください。

Q: 予定が変わった場合、日程変更はできますか?
A: できるだけ早めにご連絡ください。変更は空き状況により可能で、再予約手数料が発生する場合があります。日程変更ができない場合は、標準のキャンセルポリシーが適用されます。詳細は当社の (利用規約 Terms of Service) をご確認ください。


7) 出発前に

Q: 何を持っていけばよいですか?
A: ツアーの約1か月前に、推奨パッキングリストをメールでお送りします。一般的には、重ね着できる服、丈夫な靴、パスポート、必要なビザや旅行書類、個人の必需品をお持ちいただくと、快適で楽しい旅になります。

Q: モンゴル旅行にビザは必要ですか?
A: 多くの国籍は ビザ不要 で渡航可能です。たとえば、日本国籍 および 米国市民最大90日間ビザ不要 で入国できます。また、34か国の国籍英国オーストラリアニュージーランド を含むヨーロッパ諸国の大半)は 最大30日間ビザ免除 です。

Q: ツアー開始日のどのくらい前に到着すべきですか?
A: フライト遅延や現地時間への順応のため、少なくとも1日前の到着をおすすめします。


8) 追加サポート

Q: カスタマーサポートにはどうやって連絡できますか?
A: メール contact@nomadtrail.net または LINE/電話 +976 8915 7147 までご連絡ください。

Q: 特別な食事制限やアレルギーに対応できますか?
A: はい。ご予約時に に要望をお知らせください。可能な限り対応できるよう、キャンプやレストランと調整いたします。

まだご質問がありますか?

私たちがお手伝いします!ご希望の回答が見つからなかった場合は、どうぞお気軽にお問い合わせください。

冒険のご予約はお済みですか?

快適さと文化、そして忘れられない体験とともに、モンゴルの人気観光地をめぐりましょう。

なぜNomad Trailを選ぶのか?

家族経営の会社が提供する、文化・自然・地域社会を大切にした専門的にキュレーションされたツアーで、モンゴルを今までにない体験を。


  • 厳選されたモンゴルツアー

  • 本格的で臨場感あふれるローカル体験

  • プロのガイドときめ細やかなサービス

  • 責任ある環境に優しい旅行

  • 信頼できる安全なオンライン決済
主要なクレジットカードをご利用いただけます
Visa
MasterCard
American Express
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✨ あなただけのツアーをカスタマイズ

このツアーをあなただけの特別な体験に。弊社チームが、ご希望に合わせて全ての詳細を丁寧にアレンジします。メールまたはWhatsAppでご連絡ください。理想のモンゴル旅を共にデザインしましょう。

What Our Travelers Say

Nomad Trail Mongolia place picture
5.0
種村奈純 profile picture
種村奈純
2週間前
We had an amazing experience with this tour company. From the beginning, everything was arranged very smoothly, and it was very convenient to be able to stay in contact with them through LINE until the day of our trip. They were also very flexible and quickly responded to all our requests, even changing our itinerary several times.

We made a last-minute reservation and had a rather specific request: we wanted to experience authentic Mongolian culture and stay with a local nomadic family. Despite the short notice, they arranged a wonderful experience for us. Having a Japanese-speaking guide was also a big plus and made communication very easy throughout the trip.

Although the tour was not the cheapest option, the experience was absolutely worth it, and we were very happy with our decision to choose this company.

The nomadic family who hosted us was incredibly warm and welcoming. During our stay, we had so many unforgettable experiences, including horseback riding, seeing various animals, visiting Turtle Rock and Aryabal Meditation Temple, milking cows, making butter, and enjoying delicious homemade food.

The beautiful nature, fresh air, and warmth of the Mongolian people left a lasting impression on us.

Most of all, our wonderful guide made the trip even more special. The guide taught us many things about Mongolia in Japanese, shared lots of fun conversations with us, taught us traditional Mongolian games, and helped connect us with the nomadic family. We are truly grateful for everything.

If we have the chance to visit Mongolia again, we would definitely choose this company again, no matter what kind of itinerary we want. Highly recommended!
新保恵理 profile picture
新保恵理
1か月前
I participated in a 6-day tour of Western Mongolia.
It's a remote, secluded area where the borders of Kazakhstan, Russia, and China meet.
A group of young Mongolians who were with us praised us, saying, "It's brave of you to come all the way to a place like this, where even Mongolians rarely go!"
We drove for five hours almost non-stop on off-road terrain where you'd be thrown out of your seat without a seatbelt, and my husband suffered terribly from motion sickness. Even the Toyota Land Cruiser broke down twice along the way.
With hardly any other cars passing by and no cell phone reception, the drivers spent five hours repairing it themselves.
Whenever we needed to use the toilet during the journey, we'd look out over the grassland, find a small hollow or rocky ledge, and squat down there to relieve ourselves.
We'd get grasshoppers hitting our bottoms sometimes.
Even for us experienced travelers, these were all experiences we'd never had before. However, the horseback riding amidst breathtaking scenery that words cannot describe, the warmth of the wood-burning stove in the ger, the starry sky that you can never see in Japan, the Mongolians' reverence for horses, their coexistence with animals, the small humans in nature, the harsh yet ingenious lives of the nomadic people, the greatness of Genghis Khan who ruled this vast land, and the simplicity, kindness, and resilience of the young Mongolians I met along the way.
Thanks to Essa, our guide who accompanied us throughout the journey, the beautiful mother and kind grandfather who took us to and from the airport, it was a worry-free trip.
I am also grateful to President Unur, who provided meticulous replies to all my concerns before the trip.
This trip will undoubtedly remain in my heart and be unforgettable.
I have fallen in love with Mongolia. Thank you!
am profile picture
am
2か月前
I spent time with wonderful people, beautiful scenery, fresh air, and amazing animals. Even though it was only a short three days, it became my favorite memory of this summer.

Next time, I'd love to visit the desert and come back in winter.

Thank you, Mongolia. 🇲🇳❤️🇯🇵
EC profile picture
EC
2か月前
We had a great trip to Mongolia during the Naadam Festival period. From the moment we landed at the airport till our departure, our very attentive, English speaking, private guide (Unnie) and drivers from Nomad Trail catered to all our needs. Due to a health issue, my husband cannot keep up with the pace of a large group tour. This private tour served us well. When the terrain was bumpy/uneven or stairs were lacking rails, they were right by his side to help him. We appreciate their kindness so much. The tour was tailored to our interests at a relaxed pace. We enjoyed the opening ceremony of the Naadam Festival, a city tour of Ulaanbaatar, a trip to Terelj National Park, trying our hands at archery, sampling Mongolian food, etc. I totally recommend Nomad Trail. For hotel accommodations we chose the Shangri-la. I recommend it for those looking for an upscale hotel with impeccable service.
Erin K profile picture
Erin K
2か月前
Mongolia is special. Nomad Trail helped me fulfil a lifetime dream of visiting the Tsaatan tribe, a beautiful tribe that is numbering only about 300 people and the last nomadic reindeer herders on earth. To reach them is not easy. Nomad Trail provided a driver, Davaanyam, and a translator and cook, Amka. These two men helped me in the most remote regions. To help someone they have never met, and guide them safely, is not easy. To get there took days of extremely difficult driving and horse travel. Both men were extremely professional and allowed me to feel safe in a remote environment where I didn't know where I was and did not speak the language.

In addition, I had so much fun! From walking along the shores of Lake Khövsgöl at sunset to music to waking up to the sound of hoofbeats and goats, every moment was filled with pure joy. Amka made sure that I had the opportunity for every experience, pointing me to a magical carpet of flowers or a vulture on the steppes. Davaanyam was careful to make sure to notice the temperature, safety, etc in the car (even when I didn't say anything). Their attentiveness and kindness, as well as ensuring that every moment in Mongolia was special, made it so even now I have tears missing Mongolia.

I have been to about 35 countries and Mongolia is my clear favorite. In fact, the steppes are a place that I look forward to hopefully retiring one day. This is 100% thanks to the incredible experience of Nomad Trail. Thank you for everything.
Victoria profile picture
Victoria
3か月前
Phenomenal adventure and flawless service!

If you are planning a trip to Mongolia, look no further than Nomad Trail Mongolia. This was without doubt one of the most awesome travel experiences.

The self-drive convoy format is genuinely unique. There is something incredibly special about being behind the wheel of a Land Cruiser navigating the vast Gobi Desert yourself, with the support and expertise of Nomad Trail right alongside you. It gives you the freedom of independent travel with none of the anxiety.

Our guide Temka was exceptional from start to finish, nothing was too much trouble and his insights added depth to every site we visited. But the moment that truly took our breath away was driving across the Khongor Sand Dunes and crossing through the dramatic landscapes of the Three Beauties of the Gobi Mountains. There are no words that do it justice. It is the kind of experience you feel in your bones.

The itinerary was perfectly paced, hitting all the Gobi's iconic highlights while still feeling unhurried and immersive. The accommodation was a wonderful mix.

Highly recommended for anyone seeking a genuinely adventurous travel experience that is completely off the beaten track. We will be back!
Py Z profile picture
Py Z
4か月前
We had a 10-day tour with Temka and Bumaa throughout both central and south Mongolia.
Through the sun, rain, snow and desert our guides kept us safe and ensured that we had a Онцгой (outstanding) experience.

The landscapes, the food, the stories, the moments in the ger — none of it would have felt the same without you guiding us through it with such warmth and knowledge.
You made a group of strangers to your country feel completely at home. That’s a rare gift.

On behalf of our group, a heartfelt Баярлалаа (thank you) to both of you and would highly recommend this company to others.
Melissa Ong profile picture
Melissa Ong
4か月前
Hands down the best trip in my life to visit Mongolia and to do so with Nomad Trail, guided by Temka and Bumaa. I had a wonderful experience with our guide drivers who knew the terrain like the back of their hand, which was not only mightily impressive but utmost assuring when several routes are off-road with minimal or no signage. Felt absolutely safe and well taken care of during the trip with Temka and Bumaa, much appreciated. I’m grateful for them sharing with us the “real” Mongolia, would 10/10 recommend Nomad Trail, Temka and Bumaa! We can’t wait to be back to visit other parts of Mongolia very soon!
Wynn Pang profile picture
Wynn Pang
4か月前
Temka and Bumaa are an exceptional guiding duo — and after 10 days across Mongolia with them, we can say that they made this trip one of the most memorable.

What sets them apart is how genuinely attentive they were to every detail of our wellbeing. They read our energy, adjusted the pace, and anticipated our needs.

Their skill on the terrain is equally impressive. We hit a sandstorm and unexpected summer snow on the same trip and both Temka and Bumaa handled every curveball with calm confidence and decisive navigation. We always felt safe in their hands.

What we’ll remember most, is how they never left our side. Every meal, every stop, every interaction with locals — they were present for all of it. The time we spent with nomadic families was especially meaningful, as they help to bridge the language and cultural gap.

If you’re planning a trip to Mongolia book them without hesitation.
Evangeline Teo profile picture
Evangeline Teo
4か月前
Mongolia is one of the most beautiful countries we've ever visited — vast, raw and completely unlike anywhere else. What made this trip so special, though, was how thoughtfully it was put together.

The itinerary was a great balance of adventure, nature, culture and comfort, and the pacing never felt rushed. The long drives gave us time to truly appreciate the scale and beauty of the country rather than simply rushing from sight to sight.

Some of our biggest highlights were visiting two nomadic families, sharing a traditional Mongolian BBQ, and witnessing our host family's first summer slaughter — a rare and memorable glimpse into a way of life that has remained unchanged for generations.

A huge thank you to Temka and Bumaa. Travelling through Mongolia's terrain inevitably comes with surprises, but we always felt completely safe and looked after. Whether it was snow, sand, rough tracks or punctures, they handled everything with calm professionalism.

A special mention to Bumaa. His decades of off-road driving experience were obvious every day, but what I'll remember most is his quiet kindness. He always found ways to make us feel cared for and reassured. As someone who gets anxious during certain activities, I especially appreciated the way he would quietly check in on me. It was a lovely reminder that kindness doesn't always need words.

We arrived expecting an amazing trip. We left with unforgettable memories and very full hearts.